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Returns

We like clear and reasonable return rules. Reasonable for you and reasonable for us. As a rule we handle requests in a relaxed way, but on the other hand, not everything is possible even if we would like to be. If you have any doubts, please email klantenservice@undiemeister.nl.

  1. The legal consideration period is 14 days. Within that period you can exchange or exchange the articles. If you are a day late, that’s okay too. Within the period of 14 days you may look at, judge and/or try the article as you would in the store, unless stated otherwise. Used items can not be returned unless there is a manufacturing defect. For example, it is not nice if you receive underwear from us that has already been worn. Just like you, we like our items fresh. You also can’t return washed items. Whether an item has been used or washed is at our discretion. After all, we know better than anyone how a new item feels, smells, etc. In the interest of all our customers, we are quite strict on these rules, but always honest.
  2. Redeem and exchange
  • for Dutch orders returns go through the return form.
  • for international orders: send an e-mail to meisterservice@undiemeister.nl.
  • return address: Promese Logistics, t.a.v. Undiemeister, Flight Forum 2500, 5657 DZ Eindhoven, The Netherlands.

The costs for returns are at your own expense. We pay the shipping costs for any replacements. The return form can be found at the bottom of this page and can easily be downloaded. On the form you will find the return address. You fill in the return form and indicate what you would like to see happen. Send the return form to us along with your items. Make sure you use the original packaging (with the exception of items wrapped in silk blotting paper). Upon receipt and processing we will send you a message. We will handle your return as quickly as possible.

Returning products

Within 14 days after receiving your order, you can request a return. If you are a day late, for once, that’s fine. Within the period of 14 days you can view and review the article(s). Used items cannot be returned unless there is a manufacturing defect. You cannot return washed items either. Whether an item has been used or washed is at our discretion. After all, we know better than anyone how a new article feels, smells, etc. In the interest of all our customers, we are quite strict on that, but always honest.

Exchange

Did you order the wrong size or do you have another reason why you want to return a product? Here you will find all the information you need to register your return:

  • For Dutch orders it will be returned via the return form.
  • For international orders: send an e-mail to klantenservice@undiemeister.nl.
  • Return address: Undiemeister®, Ambachtweg 22, 5731 AG Mierlo, The Netherlands.

The costs for returns are for your own account. We pay the shipping costs for the replacement products. The return form can be found on the page below and can easily be downloaded. On the form you will find the return address. You fill in the return form and indicate what your wishes are. Send the return form to us together with your items. Make sure you use the original packaging (with the exception of items wrapped in silk blotting paper). After receipt and processing of your return we will send you a message. We will then process your return as soon as possible.

Refunding your purchase amount

We seek to refund your purchase amount as soon as possible, at the latest within 10 days after receipt of the return. After deducting the shipping costs, which you would have initially paid anyway. If you used a discount when making the payment and you return part of your order, the discount will be compensated in proportion to the refund. Unparalleled Premium, Maximum Durability

Request your return form here:

Item(s) to be returned:
Desired item(s) when exchanging:

Undiemeister-trustpilot-score
Bart
Underwear 3.0!
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Ultra soft and comfortable underwear. And responsibly produced too. Awesome!
Ad
Undiemeister beats the bamboo
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You almost forget to take them off to wash, they are so comfortable
M van Geet
Happy with Undiemeister!
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Good information. Fast service and accurate delivery. The underwear fits and feels perfect. I'm happy with it.
Paul van weerdenburg
Expensive but good
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Excellent quality
Pricey but if something goes wrong it is solved nicely
Best shirts
Have tried everything
J.T.J. Bartels
Beautiful boxer shorts
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Beautiful boxer shorts. Good quality. Great fit. Delivery as agreed. Very satisfied.
Paul de Kleijn
I have good experience with undiemeister so far
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I have good experience with undiemeister so far. After I ordered the wrong size, I returned the items and the amount was credited within a week, you will also receive an answer within a day in the communication via email.
Janny Stappers
Beautiful material
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Wonderful material, looks beautiful and comfortable. I don't wear them myself but my husband confirmed the shorts and shirts are lovely to wear.
Good, fast service too!
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