We like clear and reasonable return rules. Reasonable for you and reasonable for us. As a rule we handle requests in a relaxed way, but on the other hand, not everything is possible even if we would like to be. If you have any doubts, please email firstname.lastname@example.org.
The costs for returns are at your own expense. We pay the shipping costs for any replacements.
The return form can be found at the bottom of this page and can easily be downloaded. On the form you will find the return address. You fill in the return form and indicate what you would like to see happen. Send the return form to us along with your items. Make sure you use the original packaging (with the exception of items wrapped in silk blotting paper). Upon receipt and processing we will send you a message. We will handle your return as quickly as possible.
Within 14 days after receiving your order, you can request a return. If you are a day late, for once, that’s fine. Within the period of 14 days you can view and review the article(s). Used items cannot be returned unless there is a manufacturing defect. You cannot return washed items either. Whether an item has been used or washed is at our discretion. After all, we know better than anyone how a new article feels, smells, etc. In the interest of all our customers, we are quite strict on that, but always honest.
Did you order the wrong size or do you have another reason why you want to return a product? Here you will find all the information you need to register your return:
The costs for returns are for your own account. We pay the shipping costs for the replacement products.
The return form can be found on the page below and can easily be downloaded. On the form you will find the return address. You fill in the return form and indicate what your wishes are. Send the return form to us together with your items. Make sure you use the original packaging (with the exception of items wrapped in silk blotting paper). After receipt and processing of your return we will send you a message. We will then process your return as soon as possible.
We seek to refund your purchase amount as soon as possible, at the latest within 10 days after receipt of the return. After deducting the shipping costs, which you would have initially paid anyway. If you used a discount when making the payment and you return part of your order, the discount will be compensated in proportion to the refund.
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