Do you have questions about our product or service from Undiemeister®? In this frequently asked questions page (FAQ) you will find answers to the most common questions. Is your question not among the frequently asked questions? Please contact us at [email protected], we will be happy to help you.

Frequently asked questions about the Undiemeister Rewards Program

What are the benefits of the Undiemeister Rewards Program

With the Undiemeister Rewards Program, you automatically earn points when you make a purchase, deliver new customers, with your birthday, like our socials and more. You can redeem these points for discount codes & benefit packs.

How does the Undiemeister Rewards Program work?

With every order you receive points. For every order up to €150,- you will receive 1 point per Euro. With every order above €150,- you will receive 2 points per Euro. You can use these points to get a discount on your next order. Does a new customer come to us through you and does he or she order for at least €50,- with his or her first order? Then you will receive 1,000 Meister Points for that purchase in one go to redeem on your next order. That's €10,- purchase credit.

Where do I find the link I can share to supply new customers?

The link you can share with others can be found in your account at Meister Points. You can copy and forward this link or you can use the fields to fill in. You can invite someone only once. When this friend places an order you will receive 1000 points if your invited friend places an order of at least €50,-.

How should I use my points?

On the page where you can select a payment method you will find at the bottom the option "Apply Meister Points" Here you can enter the amount of points you want to use.

How long are my points valid?

Your Meister points remain valid for 1 year after receipt. After this, your points will expire.

Are points deducted after I return a package?

Yes the value of the returned items will be deducted from your Meister points.

Can you redeem Meister points on every item?

You can redeem the points for all items.

Can I redeem my Meister points for cash?

No, you cannot redeem your points for cash with us. The points can only be used to get a discount on the purchase of our items.

Do I receive Meister points for all products?

You will receive Meister points for all of our products, with the exception of gift cards. Also, you will not receive Meister points for shipping costs.

Frequently asked questions about payments and payment method

Is my online payment secure?

Yes, Undiemeister uses Shopify Payments, a highly secure and reliable payment solution. All payments go through an encrypted connection and meet the strictest security standards (PCI DSS Level 1). Credit card payments are additionally secured with 3D Secure. So you are always assured of a secure transaction environment.

Can you see my credit card number if I pay with it?

No, your credit card number is and will remain invisible to us for security and privacy reasons. Moreover, we have no need for it whatsoever.

Are the prices on your website inclusive or exclusive of VAT?

All prices displayed on our website include VAT unless otherwise stated.

Is a bank transfer also possible?

You can only use our offered payment services. This does not include bank transfer.

If I want to pay on account and it is declined, what is the matter?

We use Klarna as a post-payment option. They use their own criteria, which we have no influence on. Should this happen, please contact Klarna customer service.

How do I order an Undiemeister gift card?

Very simple, you go on the website at the top right to Giftcards. There you choose the amount you want to give as a gift. You fill in the requested information and you can checkout. Note, the recipient gets the Giftcard directly in his mail. If you want to print out and give the gift card yourself, enter your own email address at "E-mail of recipient".

How can I use my gift card?

After you have placed your desired items in your shopping cart and entered your information, go to the payment methods. There you enter your received code at "enter gift card code" and click on "add code". You can pay any outstanding amount using one of the other payment methods.

Frequently asked questions about shipping

With which delivery service will my package arrive?

Within the Netherlands your package will be delivered by PostNL or DHL. Within Europe all our packages are shipped with DHL and GLS and outside Europe we ship with FedEx.

Where is my order?

Normally, orders placed before 10 p.m. will be shipped the same business day. You will also receive an email with a track & trace code. Did you place your order longer ago? First check if the products ordered by you do not have a notification. You get this message by selecting the size, then in red text appears that there is another delivery date. Is this not the case with your products? Please contact our customer service, and then we will check what exactly is going on with your order.

What do I pay for shipping and administrative handling?

A true Meister thinks about the well-being of our beautiful earth. We therefore want to limit the number of shipments whenever possible, by encouraging larger orders. After all, one or two boxer shorts are never enough, especially when you know our incomparable premium quality! Therefore, we have moved the limit for free shipping to €45,-. Below that order amount, Undiemeister €charges 4.99 for the Netherlands, Belgium, Germany and France. This is for shipping and administrative handling of your order. We will of course pay for any subsequent deliveries. Returns are again at your own expense, but ... we again pay the shipping of the exchanged items.

Does Undiemeister also send partial deliveries?

Undiemeister does not make partial deliveries in order to minimize environmental impact. We clearly communicate on our website whether the desired products are in stock and, if not, when we expect them back in stock. Would you still like to receive part of your order earlier? Please contact our customer service.

My Track and Trace says the package was delivered, but I haven't received anything?

Annoying to hear! Unfortunately, we find that this does happen more often, especially during busy periods for mail deliverers. We would like to ask you to wait two more days. Often we see that your package is still delivered!

I missed the delivery person. What now?

No worries! This can happen, and so does the delivery service. If you have entered specific delivery preferences on your delivery service account, they will follow them. Is this not the case? Then they will most likely deliver your package to a drop-off point near you. Alternatively, they can deliver your package to your neighbors, or they may try to deliver it again the next day. Do you see on your track & trace that the package is returned to us? Please contact our customer service, and we will be happy to help you find a solution!

What are the shipping costs?

Undiemeister's shipping costs are as follows:

  1. Netherlands, Belgium, France and Germany €4.99
  2. United Kingdom €7.99
  3. In the rest of Europe €7.99
  4. In the rest of the world €14,99

Wat zijn de verzendkosten voor bestellingen buiten de EU?

Indien het afleveradres buiten de Europese Unie ligt is het mogelijk dat extra belastingen van toepassing zijn. Het is mogelijk dat het land in kwestie extra heffingen in rekening brengt, zoals invoerbelasting. Undiemeister® heeft geen invloed of controle op dergelijke heffingen en kan u daarom geen nadere informatie verstrekken. Eventuele invoerrechten en belastingen zijn uitsluitend uw verantwoordelijkheid als klant en moeten mogelijk worden betaald op het moment van levering. Deze extra kosten zijn voor uw eigen rekening. Als klant dient U zelf te controleren of de bestelde artikelen kunnen worden geëxporteerd en geïmporteerd naar het betreffende land en wat de kosten zijn, voordat u een dergelijke bestelling plaatst.

Where can I find my Track and Trace code?

You can find the Track and Trace code in the shipping confirmation sent to the email address you entered. From this moment on, the delivery service has your package in their hands for delivery.

Frequently asked questions about Undiemeister accounts

The password I need to enter, what is it?

That's a password you make up yourself, i.e. specifically for Undiemeister, or a password you already have for another application. Whatever you want. Note that the password must consist of a minimum of 3 different classes of characters. Types of characters: lowercase, uppercase, numbers and special characters.

What is that password for?

You can then log in to track your order. Moreover, the password makes it easy for you to order again next time: you log in with your e-mail address and password and your (address) information is filled in for you.

Can you see my password?

No, that is invisible to us.

Can I change my password?

Yes, if you log in with your email address and your current password you will be taken to your account, there you can change the password. Or if you go to "log in" on the website, enter your email address and then click on "forgot password", we will send you a password reset in your email. Click on the link in the mail and you can set a new password.

I can't log in to my account

Unable to log in? Then go to "log in" on the website, enter your e-mail address and click on "password forgotten". You will receive a password reset in your mail from us. Click the link in the mail and you can set a new password.

Frequently asked questions about our product range

Do your sizes always stay the same so I can order blindly again?

Yes, our sizes remain unchanged. In doubt about a size? Then consult our size selection guide on the website.

Are you planning to expand the range?

Yes indeed, but slowly. We believe in slow fashion. Think more colors of boxer shorts and an occasional expansion of T-shirts. Also in the future the assortment will be expanded with more variety of products.

Why did you choose these colors?

We are focused on sustainability and want the best for nature. Because we are so concerned with this, we also let ourselves be carried away by colors from nature. These colors are reflected in our products.

How do I best use the size chart?

Our size chart is represented as clearly as possible in European standards. Not everyone measures exactly at the same points. This of course creates margins within the measurement. Because we use European standards, we advise you to stick to your normal size.

Frequently asked questions about ordering

Can I still change or cancel my order?

Basically, no, but if you find out pretty soon after you place your order that you want to change something or cancel anyway, please contact our customer service team directly at [email protected]. There is a small chance that they can still make changes. (Excluding evenings and weekends) If you placed your order longer ago, it is no longer possible to make changes or cancel the order.

Is it possible to view the assortment in a store?

We do not have a physical store. Our products are described as extensively as possible on our webshop with clear pictures.

Can I order only through the website?

At Undiemeister you can only place your order online. Should this be difficult, our customer service team will be happy to walk you through the steps.

Do Undiemeister's boxer shorts have a special waistband?

Yes, the waistband of our boxer shorts is woven with a special loop weave. This results in a very soft waistband that fits to the body and feels comfortable.

Frequently asked questions about Mellowood

Why are T-shirts, socks and underwear from Mellowood better?

This is due to the unique combination of TENCEL™ Modal with organic cotton and the optimally sustainable way in which both fabrics are produced. Recycling is of paramount importance here, throwing away as little as possible and striving for CO2 neutrality. As a result, we are also surpassing bamboo boxer shorts (and we should know!).

Why does Mellowood come from?

Virtually all the fibers from which yarn is spun come from Europe. So does the place where our items are assembled.

What is the best way to wash Mellowood?

30 degrees, not too much revving. Do not dry clean. Better not to tumble dry and if you want to iron: low temperature.

Does Mellowood shrink?

Mellowood is pre-washed and pre-shrunk. Shrinkage should therefore be minimal.

Does Mellowood stretch after wearing?

Mellowood is extremely soft and flexible. This ensures that our products fit the body perfectly and feel very soft. As with any other product in which organic cotton is woven, some stretching will be unavoidable. However, after washing the original shape is back.

Frequently asked questions about returns

What are your requirements for exchange?

Products must be unwashed and unworn.

Can I also get my money back?

Yes, but only if you return within 30 days and the items are in as original condition as possible. We will then refund the amount as soon as possible through our payment platform, in any case within 14 days.

How does the return or exchange work?

Make sure the products are returned unwashed and in their original condition. This is very neat. Send your return to us within 30 days. Your product will be exchanged or the purchase price will be refunded. Return costs are for your own account. In case of an exchange we will send you the replacement products free of charge.

  1. You can return the items via Returnista. First enter your e-mail address and order number.
  2. Place the items you want to return in the package in which you received them, or in another sturdy cardboard package.
  3. Take your package to a post office within 3 business days of notification or have your package picked up using the pick-up service (depending on which return method you have chosen).
  4. Once we have received your package, we will process the request within 3 business days.

Will I receive a receipt once you have received my return?

Yes, that happens automatically, at the email address you provided.

How soon will I receive the new items?

Upon receipt, we will ship the new items as soon as possible. Almost always your order will be delivered to you the next day, except Sundays.

Are there any fees if I want to return a product?

We strive for maximum sustainability. For this reason, we have chosen that the cost of returning our products is for our own account. This way we avoid unnecessary ordering and thus unnecessary transportation. If it concerns an exchange we will send the replacement product free of charge.

Other frequently asked questions

Can I also cancel receiving the email newsletters?

Of course, in every e-mail there is an "Unsubscribe" link at the bottom to cancel.

How do I get in touch with you?

You can reach us by e-mail or call us. Email [email protected], or call 085-401 37 40.