Quality we guarantee

Warranty at Undiemeister

All items you buy from us are covered by the legal warranty. This means that a product is or should be as the consumer can reasonably expect. If a product is defective, you are entitled to a repair, a new product or a refund.

How do you submit a warranty request?

1

Get in touch

Send an e-mail to [email protected]. Please include your order number and describe the complaint as clearly as possible.

2

Add photos

Please send clear photos of the complaint as an attachment. This helps us assess the situation quickly.

3

We review your application

Our team will carefully review your application and get back to you within 2 business days.

4

Appropriate solution

In case of a justified complaint, we offer repair, a new product or refund of your money as a solution.

All about our warranty

The most important information about our warranty terms at a glance.

Right to a sound product
Legal warranty

Right to a sound product

All items you buy from us are covered by the legal warranty. This means that a product is or should be as the consumer can reasonably expect. If a product is defective, you are entitled to a repair, a new product or a refund.

Complaints within 6 months
180-day quality guarantee

Complaints within 6 months

On all underwear and undershirts made from Mellowood®, you will receive a standard 2-year quality warranty against defects in materials and workmanship under normal use.

Max. 30°C, do not tumble dry
Washing instructions

Max. 30°C, do not tumble dry

For maximum longevity, we recommend washing our products according to the instructions on the washing label. Damage caused by improper washing or drying is not covered by the quality guarantee.

Easily and quickly arranged
Apply for warranty

Easily and quickly arranged

Please send your order number, a clear description of the complaint and photos of the product to [email protected]. We will help you as soon as possible.

Carefully reviewed
Solution

Carefully reviewed

Each warranty request is evaluated individually. Undiemeister determines the most appropriate solution based on the complaint and the condition of the product.

Customer Service

Questions about warranty?

Is your question not listed here? Our team is happy to help you. Please feel free to contact us and we will provide a quick solution.

Get in touch

Unprecedented premium, maximum durability.

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