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Returns
We like clear and reasonable return rules. Reasonable for you and reasonable for us. As a rule we handle requests in a relaxed way, but on the other hand, not everything is possible even if we would like to be. If you have any doubts, please email customerservice@undiemeister.com.
Returning products
The legal consideration period is 14 days. Within that period you can exchange or exchange the articles. If you are a day late, that’s okay too.
Within the period of 14 days you may look at, judge and/or try the article as you would in the store, unless stated otherwise. Used items can not be returned unless there is a manufacturing defect. For example, it is not nice if you receive underwear from us that has already been worn. Just like you, we like our items fresh. You also can’t return washed items. Whether an item has been used or washed is at our discretion. After all, we know better than anyone how a new item feels, smells, etc. In the interest of all our customers, we are quite strict on these rules, but always honest.
Redeem and exchange
Did you order the wrong size or do you have another reason why you want to return a product? Here you will find all the information you need to register your return:
- For Dutch orders it will be returned via the return form.
- For international orders: send an e-mail to customerservice@undiemeister.com.
- Return address: Undiemeister®, Ambachtweg 22, 5731 AG Mierlo, The Netherlands.
The costs for returns are for your own account. We pay the shipping costs for the replacement products. The return form can be found on the page below and can easily be downloaded. On the form you will find the return address. You fill in the return form and indicate what your wishes are. Send the return form to us together with your items. Make sure you use the original packaging (with the exception of items wrapped in silk blotting paper). After receipt and processing of your return we will send you a message. We will then process your return as soon as possible.
Refunding your purchase amount
We seek to refund your purchase amount as soon as possible, at the latest within 10 days after receipt of the return. After deducting the shipping costs, which you would have initially paid anyway. If you used a discount when making the payment and you return part of your order, the discount will be compensated in proportion to the refund.
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